At Culimix, we understand that sometimes plans can change. We have put together this cancellation policy to ensure transparency and clarity for our valued customers.

1. Order Cancellation:

• Immediate Cancellation: Customers can cancel their order within a short window (for instance, 30 minutes) of placing the order, provided the order has not already been processed or dispatched.

• Processed Orders: Once your order has been processed or dispatched, we regret that we cannot cancel it. At this stage, our vendors or delivery partners are already in action.

2. Fees and Charges:

• No Cancellation Fee: For orders canceled within the immediate cancellation window, there will be no cancellation fee.

• Processed Orders: If an attempt to cancel an order is made after it has been processed or dispatched, there might be a fee to cover administrative and operational costs.

3. Refund Process:

• Refunds for canceled orders will be processed as per our Refund Policy.

4. How to Cancel:

• You can cancel your order via the Culimix platform. For any difficulties, please reach out to our support team at [email protected].

By placing an order with Culimix, you signify your acceptance of this cancellation policy.