Culimix Shipping Policy

Our commitment at Culimix is to ensure your purchases reach you promptly, safely, and as you'd expect. Here's what you need to know about our shipping procedures:

1. Shipping Regions:

• We currently ship to addresses within Nairobi and its surrounding areas. For broader coverage areas, please consult our platform or contact our support team.

2. Shipping Times:

• Standard Shipping: Typically, orders shipped with standard shipping arrive within 3-5 business days.

• Express Shipping: For those in a hurry, we offer express shipping which ensures delivery within 1-2 business days.

3. Shipping Charges:

• Shipping fees vary based on the size, weight, and destination of the order. All shipping charges will be highlighted during the checkout process.

4. Tracking:

• Once your order is dispatched, you will receive a tracking number via email. Use this number on our platform to monitor the progress of your delivery.

5. Delivery Issues:

• In the unlikely event that there's a problem with your delivery, please contact our support team immediately. Ensure you have your order number and tracking details at hand.

6. Damaged Goods:

• If you receive a delivery with damaged items, please refer to our Refund Policy for the necessary steps and guidelines.

For any questions regarding our shipping procedures or to track an order, please contact us at [email protected].

By making a purchase on Culimix, you agree to the terms set out in this shipping policy.