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Refund Policy

Thank you for choosing Culimix. As a valued customer, it is our priority to ensure you have a clear understanding of our refund guidelines. While we are dedicated to providing exceptional service, it's crucial to set forth specific boundaries to ensure mutual clarity and trust.

1. General Refund Guidelines:

  • No Refund Policy: Culimix operates primarily on a 'No Refund' policy. All sales made through Culimix are considered final.

2. Exceptions to the No Refund Policy:

  • Damaged During Transit: If the goods are damaged solely due to mishandling by our delivery personnel during transport, we will consider a refund or replacement. In such cases, customers must report the damage immediately upon receipt of the item.

  • Proof of Damage: For any claim to be considered, customers are required to provide clear photographic or video evidence showcasing the extent of damage or spoilage. Absent this proof, we cannot process refunds or replacements.

3. Time Constraint for Reporting Damage:

  • Prompt Reporting: To be eligible for a refund or replacement, the damaged or spoiled item must be reported to Culimix's customer service team within a few hours of delivery. Any claims made beyond this time frame will not be entertained.

4. Food and Perishable Goods:

  • No Refund on Food Items: We do not provide refunds for food or food items unless there's evidence that it's spoilt or in an unsatisfactory condition at the time of delivery. Clear photographic or video proof is mandatory.

5. Legal Protection and Terms:

  • Limitation of Liability: Culimix's total liability for any claim arising out of or related to a purchase shall not exceed the amount paid for the product. We shall not be liable for any special, consequential, or incidental damages.

  • Indemnification: By using our services, you agree to indemnify, defend, and hold harmless Culimix, its officers, directors, employees, agents, licensors, suppliers, and any third-party information providers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of this policy or any activity related to your account.

  • Governing Law: This policy and the use of the Culimix platform shall be governed and construed by the laws of Nairobi, Kenya. Any disputes related to this policy or use of the Culimix platform will be heard in the courts of Nairobi, Kenya.

  • Amendments: Culimix reserves the right to modify this refund policy at any time. All modifications will be effective immediately upon posting to the platform. By continuing to use the platform after amendments are posted, you agree to those changes.

  • Entire Agreement: This policy constitutes the entire agreement between the user and Culimix and supersedes any prior understandings, written or oral, relating to the subject matter of this policy.

6. Contact and Support:

Should you need further clarification regarding our refund policy or if you have a specific issue, please get in touch with our Customer Support team at [email protected]. We are here to assist and ensure a seamless shopping experience.

By making a purchase on Culimix, you agree to the terms set out in this refund policy. This policy has been crafted to ensure transparency and fairness for all our customers while safeguarding the rights and interests of Culimix in accordance with Nairobi, Kenya's jurisdiction.

Your understanding and cooperation are greatly appreciated.